What is multi-factor authentication?

Multi-Factor Authentication (MFA) is the process of authenticating a user logging in to a service using more than just a username and password. In practice, this means that after entering the username and password, the login is verified by a smartphone application (Authenticator) that you connect to the service, using a similar principle as for banking login. 

Note! If you do not use multi factor authentication very often, do not remove Authenticator app when phone asks to remove seldom used applications.

Which code opens locked Microsoft Authenticator app?

Your phone security code. The same pin code/password that you use to open your phone.

How often multi-factor authentication approval is requested?

Why is strong authentication asked for in a service that is not in O365? 

Certain services used at JYU are linked to Microsoft login, so these services are subject to the same requirements for strong authentication.  

How do I sign in with strong authentication?

After setting up MFA, you will log in as before with your username and password, after which you will receive a notification on your MFA-connected phone that you accept. If you do not receive a confirmation request notification on your phone, open the Microsoft Authenticator application where the request should appear. 

What should I do when I change my phone?

NOTE! Do not remove the old phone before using the new one!

1. Perform a two-step authentication for the new phone according to the deployment guide.
2. Then delete your old phone, in the security information section of your profile portal (https://mysignins.microsoft.com/security-info)

In case of problems, please contact the digital services helpdesk.

My email stopped working after the MFA deployment, what should I do?

Some email applications may have problems after deploying MFA. Try deleting your email account from the application and re-add it. If re-adding the account doesn't solve the problem, install Outlook for Android or Outlook for iOS on your phone from your phone's app store. 

Can I access the Authenticator app from multiple mobile devices?

Yes, you can access the app from multiple devices, such as your work and personal mobile devices.

Learn more about multi-factor authentication on the Digital Services website.