To submit successfully, Turnitin requires files to be:
Turnitin will only accept files that can generate Similarity Reports.
Accepted file types includes:
More information about the file requirements in Turnitin guide
Note that Turnitin will not accept PDF image files, forms, or portfolios, files that do not contain highlightable text (e.g. a scanned file - usually an image), documents containing multiple files or files created with software other than Adobe Acrobat®.
PDFs should be created on the right way.
For example from Word choose File > Export > Create PDF/XPS and save the pdf file to your computer.