The holiday season of Christmas and New Year causes changes in the processing of service requests sent through HelpJYU and the responses may take longer than usual. Please note the changes in the processing times of service requests from different services. The holiday season also causes changes in the opening and phone service hours of the service units. Incoming service requests will be processed as quickly as possible after the holiday season.
See further details for some of our services below:
The HelpJYU customer service desk (B315) of the Digital Services at the Lähde library building is closed during the Christmas and New Year holidays 27.12.2023 - 1.1.2024. You can reach the experts of the Digital Services through the HelpJYU customer service portal (https://help.jyu.fi) or by phone 029 441 8030 in urgent matters. The phone service is open 27.12. - 29.12. from 10 am to 2 pm.
The customer service desk of the Digital Services at Lähde will open again on Monday 2.1.2024 and will serve on weekdays from 10 am to 2 pm.
Our service desks at the university library and Sisu class in Zoom are not available during the Christmas break between 1st Dec 2023 – 7th Jan 2024. HelpJYU service and our phone service serve normally during the Christmas break. Read more
HR is closed on week 52 (December 23rd to 27th) with limited service. You can contact us through HelpJYU portal but there might be delay in replies.
During the closing week HR team offers limited support service on Monday 23.12. at 040 805 5059 and by email hr-palvelut@jyu.fi. Assistent team offers limited support service Monday 23rd and Friday 27th at 040 805 5068 and by email assistenttipalvelut@jyu.fi.
Please note that international visitors and new international staff services are not avalaible from Dec 23rd through 31st.
Teams are on holiday for week 52. You can contact project controllers in urgent matters by email projectcontroller@jyu.fi but they will be answered after Dec 30th. You can contact controllers by personal email.
During Dec 23rd 2024 through Jan 7th 2025 only limited technical support available. The support team is on holiday during week 52.
Converis publication is on holiday week 52 (Dec 23rd to Dec 29th) and the following week there might be delay in responses.
Library service desk at Lähde is closed during the Christmas week (week 52). Phone service is also closed. You can contact the library service desk via HelpJYU portal (https://help.jyu.fi) or by email jykneuvonta@library.jyu.fi
There might be delay in responses.
New year week (week 1) library service desk is open during normal weekdays from 11 am to 4 pm. Phone service is available during the same hours at 040 805 3803. You can also reach the library customer service via HelpJYU portal or by email jykneuvonta@library.jyu.fi
Please note that messages may take longer than normal to process from 21.12.2024 to 7.1.2025. We will reply to you as soon as possible, after 7 January at the latest.
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We wish a peaceful holiday season to everyone!