When you switch to a new phone or your old phone is broken or lost, Microsoft Authenticator and Duo Mobile will stop working on the new device. The Microsoft Authenticator- and Duo Mobile app does not transfer during data migration, so you need to take steps to set up the app again.
If your old phone is still working, you can re-enable the Microsoft Authenticator application by following these instructions:
Deploying Microsoft MFA on another device
Once you have verified that all accounts work on the new phone, remove the Microsoft Authenticator app from the old phone and make sure that all data associated with it has been deleted.
If the old phone has already been reset, lost or broken, the MFA needs to be reset first. You will need online banking or mobile authentication to reset.
How to reset multifactor authentication?
Once you have successfully reset the multi-factor authentication, you can use these instructions to re-enable the Microsoft Authenticator application:
To delete an inactive account from the app, click on the account, select the wheel image (settings) in the top right corner and click on "Delete account".
If your old phone is still working, you can re-enable the Duo Mobile application by following these instructions:
Duo Mobile device management portal- Replace your old device with a new one
If the old phone has already been reset, lost or broken, the MFA needs to be reset first. You will need online banking or mobile authentication to reset.
How to reset multifactor authentication?
Once you have successfully reset the multi-factor authentication, you can use these instructions to re-enable the Duo Mobile application:
Note! If you don't have the possibility to reset your MFA with your bank account or mobile certificate, you can visit the Digital Services customer service desk at Lähde- library, Seminaarinkatu 15, 40100 Jyväskylä, room B315. We are open Mon-Fri at. 10-14. If you are not in Jyväskylä, please contact Digital Services using the Help with an IT problem form.