Introduction

You may open emails as normal by using Outlook. For other domains, follow the onscreen instructions to read the email.

Instructions

Opening emails in Outlook

Opening encrypted email messages in Outlook on the web, the Outlook desktop app, and the Outlook mobile app may be opened as any other email would be.

NOTE: Replying to an encrypted message through Outlook will automatically encrypt the reply message as well.

Opening emails in a different email provider

Opening encrypted emails from a different provider such as Proton, Gmail, or Apple Mail require extra steps.

NOTE: These steps also apply to mobile applications such as the Gmail app or the iOS Mail app.

1) Open the encrypted email message. 

2) Select Read the message.

3) Select how you'd like to sign in to read the message. If your email provider is Google, Yahoo, or Microsoft, you can select Sign in with Google, Yahoo, or Microsoft respectively. Otherwise, select sign in with a one-time passcode. 

4) You will receive a new email message from Microsoft Office 365 Message Encryption. Once you receive the passcode in an email message, make a note of the passcode, then return to the web page where you requested the passcode and enter the passcode, and select Continue. 

NOTE: Each passcode expires after 15 minutes. If that happens, or if you can't open the message for any reason, start over by opening the attachment again and following the steps. 

 

Outcome

You are able to read the contents of the email message and respond.

NOTE: You may not be able to print or forward the message, depending on the encryption settings used.