Ohjeet - How do I deal with spam / junk email?

How do I deal with spam and junk email?

The university's O365 Exchange environment can filter most of the spam before it reaches the computer, by default. Sometimes, however, some spam messages still get through. In this guide, we've put together a few tips on what you can do on your own computer to make it easier:

Remove clear spam/junk messages from your inbox and you can also mark the sender as spam by right-clicking on the message -> block -> block sender. This will prevent messages from coming from the same address, but in practice spammers will try to use a different sender's address.

The picture shows you in the Outlook spam folder. There is one spam mail there. When you right-click on the spam mail, a list of things you can do opens up. Select "Block/Remove".

A message will appear when you block the user "This message will be deleted and all future messages from example@1234gmail.com will not be delivered to your inbox".

If you take a closer look at the sender of the message, it may contain the corresponding sender information in case of phishing : From: Helpdesk IT JYU <kalastelijandomain123@az.com>
In particular, the information in brackets will reveal almost all phishing messages, but not always. A generic phishing message may contain links to change your password, for example, or to pick up/drop off a package, but no one actually asks for this information via the link.
If the problem is that certain messages are marked as "junk/spam" and they are "real" messages, you can mark them as allowed by the sender by right-clicking on the message and selecting "move" -> Inbox. You will then be notified that the mail has been moved and you can choose to never have that sender's mail go to the spam folder. Email filtering is set to a certain level at university, so sometimes even the right messages end up as spam. Regular checking of the spam folder is a necessary and important function of using email today.

The picture shows a spam folder in the Outlook application. There is a message there that is not spam. Right click on the message and select "Move" --> "Inbox" from the list.

You will receive a notification that your mail has been delivered to your Inbox. You can tick the box "Never send messages from example@jyu.fi to the Junk folder". Messages from this sender will then no longer go to junk mail. Finally, click "ok".

Where can I find more instructions?

The HelpJYU service portal guides provide step-by-step instructions for individual user questions and problems. You can find more instructions by searching the top right corner of the HelpJYU portal.

Also check out the more extensive instructions for using digital services on the digital services website.