MFA (Multi-Factor Authentication) requires the users to identify themselves by more than a username and password. In practice this means that after entering your username and password, the sign in is further verified with the smartphone application (Authenticator) you have linked to the service. It is the same principle as used for online banking.
The setup takes a few minutes and is recommended to be done on a computer. You will also need a smartphone (either Android or iPhone) to connect to the service.
1. Start by updating your phone to the latest version.
2. If you are invited to the University of Jyväskylä Teams platform for the first time, the installation will start when you click on the "Open Microsoft Teams" button in the invitation sent to your email. Click "Accept" to accept the connection to the University of Jyväskylä platform.
3. If you are already invited to the University of Jyväskylä's Teams platform, the Microsoft MFA installation will start when you switch to the University of Jyväskylä (guest) platform in Teams. You will receive a message "More information required". This is the first step of the MFA installation. Click "Next".
4. Download the app. Next, the program will ask you to download the Microsoft Authenticator application. You can download the app from the Google Play app store on Android devices or the Apple App Store on Apple devices. Please note that the app is free and the app comes with this logo: (Required operating system for your phone Android 8.0 or newer, iOS 14.0. or newer)
Don't open the app yet! Let's continue the installation on your computer for a moment. Click "Next".
5. Next, we are at "Set up your account". Continue by clicking "Next".
6. You reach the point where you read the QR code from your computer. Go to the installation on your phone.
7. Open the Microsoft Authenticator app that you downloaded from the app store. Allow notifications for the app. Click "Accept," then "Continue."
8. The Microsoft Authenticator application will then suggest adding the account. Select "Scan QR code".
Note! To add an account to the Microsoft Authenticator application, use the QR code only! Otherwise the application will not work.
9. Agree to use your phone's camera to scan the QR code. Select "Only this time" or "While using the app". Scan the QR code from your computer screen.
10. You will notice that an account has appeared in the Microsoft Authenticator application for the University of Jyväskylä - youremailaddress_gmail.com#EXT#@jyu.onmicrosoft.com (example address).
Let's go back to the computer. Click "Next".
11. The program will then test that the Microsoft Authenticator program is working. Two numbers appear on the screen, which you enter into the Microsoft Authenticator application on your phone. Enter the number in the blank field that appears in the phone's application. Click "Yes". The app will then ask for your phone's password, facial recognition or fingerprint to verify.
12. Installation is complete. Click "Done" to confirm. The University of Jyväskylä Teams will then open.
Common problem situations:
1. You are logged in to Microsoft Authenticator, but Teams still says "More information is required".
- You are probably logged in to the Microsoft Authenticator application with your organisation account. You can only add an account in the app by reading the QR code. Remove the account from the app and return to step 3 in the instructions.
2. Your phone is broken or lost. How do I get Microsoft MFA back on?
- Please contact our administrator using the HelpJYU form: Get help with an IT issue
- The MFA needs to be reset before it can be installed on a new phone. The reset is done by the administrator.
- Once the reset is complete, use these instructions to start the installation again.
3. I don't have a smartphone
- FIDO 2 security key: Enabling Microsoft MFA with a security key Note! Personal cost, about 30€. Be careful to choose the appropriate security key that fits your computer's operating system.
4. When searching for the Microsoft Authenticator app, Google Play or Apple Store will say "The app does not work on your device"
- Microsoft Authenticator device requirements for OS: Android 8.0 or newer, iOS 14.0. or newer. If you receive this notification your smartphone is too old for the app to work on your device.
- The alternative is the Authy app for your phone running on Android 5.0 or newer, iOS 13.0 or newer. How to set up Authy on your phone
- Also the same options will work as indicated for people who do not have a smartphone ("Common problem situations", section 3.).
5. Your phone does not read the QR code. Try this:
- Try connecting your phone to the same wi-fi as your computer and try again
- Have you accepted the notifications? Check your phone settings to see if notifications are allowed for the Microsoft Authenticator application
- Uninstall and reinstall the app
- Check your phone for system updates and restart your phone.
- To get the new QR code, click on the "Previous" button on your computer and then click on "Next".
No solution to the problem?
Contact us using the HelpJYU form: Get help an IT issue